Shipping & Delivery Policy

Pulse collaborates with specialized logistics partners to deliver EV charging hardware safely and efficiently across India. Each shipment is inspected, documented and prepared for turnkey installation.

• Processing starts after payment confirmation or purchase order acceptance.
• Standard dispatch for stocked chargers: 1–7 business days.
• Custom builds or large deployments receive bespoke timelines communicated upfront.
• Proactive updates are provided during preparation, dispatch and transit.

We support nationwide deliveries through multiple logistics modes:

• Door-to-site deliveries across metros, tier-2 cities and industrial corridors.
• Heavy-duty DC chargers are palletized with protective packaging and tracked via GPS.
• Coordinated offloading, crane support and timed slots aligned with your project schedule.

Shipping fees depend on weight, volume, destination and on-site services required.

• Comprehensive transit insurance covers all Pulse shipments.
• Storage, special handling or onsite waiting charges are shared in advance if applicable.
• Customers arranging self-logistics can coordinate pickup slots with our operations team.

• Inspect shipments on arrival and note discrepancies on the delivery docket.
• Report damages to Pulse within 24 hours with supporting photos for quick resolution.
• Retain original packaging until commissioning in case returns or replacements are required.

Tracking IDs and a dedicated logistics contact are shared once consignments leave our warehouse. Our support desk is available 24/7 for mission-critical deliveries.

In case of delays due to force majeure or regulatory checks, we coordinate revised timelines and mitigation plans promptly.

Logistics desk:

Email: bkostubhb@gmail.com
Phone: +91 9887880472, +91 9413359222
Address: Flat No. 203, Mangalam Adhar, Kishmidesar, Bikaner (Raj.)-334403