Pulse Station Private Limited Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our charging services or contact our support team.

• Personal information: name, email address, phone number, demographic details
• Payment information: billing details processed via secure payment gateways
• Vehicle information: make, model, connector preferences and VIN (optional)
• Usage data: session history, charging locations, duration, power consumption
• Device data: app version, device identifiers, operating system and diagnostics

Information is processed to deliver a seamless, intelligent and secure charging experience:

• Enable reservations, charging sessions, billing and wallet settlements
• Provide customer support, troubleshooting and proactive notifications
• Improve charger uptime, location planning and energy distribution
• Detect and prevent fraud, abuse or unauthorized activity
• Send service announcements, product updates and contextual offers (with opt-out controls)

We never sell your personal data. Information may be shared with trusted partners who operate under strict confidentiality and data protection agreements.

• Payment processors, KYC providers and banks for secure transactions
• Charging partners, OEMs and fleet operators to deliver linked services
• Cloud infrastructure and analytics providers to maintain platform performance
• Regulatory authorities when required by law or to protect user safety

We implement multi-layered safeguards to protect your data:

• Encryption of sensitive data in transit (TLS 1.3) and at rest
• Continuous vulnerability assessments and third-party security audits
• Role-based access controls, device management and threat monitoring
• Employee training on data privacy, incident response and compliance

You can exercise the following rights at any time by contacting our privacy team:

• Access, review and update your personal information
• Request deletion of your account and associated data
• Download data exports for portability or third-party use
• Manage marketing preferences and notification settings
• Lodge complaints with relevant data protection authorities

Pulse uses cookies, SDKs and similar technologies to personalise experiences, analyse performance and prevent fraud. You can manage preferences via browser settings or within the Pulse app.

For privacy enquiries reach out to:

Email: bkostubhb@gmail.com
Phone: +91 9887880472, +91 9413359222
Address: Flat No. 203, Mangalam Adhar, Kishmidesar, Bikaner (Raj.)-334403